Shipping policy
Effective Date: May 3rd, 2026
Contact Email: catalina@lunaazzurracare.com
Phone: (425) 225-7827
Shipping From
Luna Azzurra LLC
15790 Redmond Way, Suite 1003
Redmond, WA 98052
United States
General Shipping Information
We ship all orders from our Washington location using trusted carriers such as UPS, FedEx, and USPS.
Shipping rates are calculated at checkout based on your location and selected delivery method.
Please review your shipping details carefully before placing your order.
We recommend inspecting your package upon delivery. If you receive a damaged or incorrect item, please contact us within 7 days of delivery at catalina@lunaazzurracare.com so we can assist you.
Shipping Regions
We currently ship within the United States.
For international shipping inquiries, please contact us prior to placing your order.
Estimated Delivery Times
Orders are typically processed within 1–3 business days.
Domestic delivery times generally range between 2–5 business days, depending on your location and selected shipping method.
Please note that delivery times may vary during peak periods or due to carrier delays.
Tracking Information
Once your order has shipped, you will receive an email confirmation with a tracking number and link to monitor your delivery.
Damaged or Incorrect Shipments
If your order arrives damaged or incorrect:
• Contact us within 7 days of delivery
• Include your order number and photos of the item and packaging
• Email: catalina@lunaazzurracare.com
We will work with you to resolve the issue as quickly as possible.
Returns & Exchanges
Please refer to our Refund Policy for full details on returns and exchanges.
Summary for Google Merchant Center
Shipping regions: United States
Handling time: 1–3 business days
Delivery time: 2–5 business days (domestic)
Shipping cost: Calculated at checkout
Carriers: UPS, FedEx, USPS
Contact: catalina@lunaazzurracare.com